Shipping & Returns

Shipping

AUSTRALIA: FREE domestic shipping for all orders over $100 (standard Australia Post or larger orders Sendle Couriers). For any orders under $100 you have the option to choose Flat Rate $9.95 or Express Post $12.95. We charge a Flat Rate of $7.95 for all Jewellery Items. You will be provided with a tracking number so you can track your parcel via:

www.auspost.com.au

www:sendle.com

INTERNATIONAL: Please contact us for shipping costs: info@theleathercrew.com.au

AUTHORITY TO LEAVE: For all orders under $50 our shipping policy automatically selects ‘authority to leave’ in a safe location if nobody is at home to accept the parcel. This is so you can receive your order promptly. In the event that the driver deems it unsafe, your order will be sent to your nearest collection point.

If you have any special instructions or would prefer not to have your item left unattended please indicate these in the ‘notes’ section when finalising your purchase.

All orders over $50 require a signature on delivery unless stated in the ‘notes’ section when finalising your purchase.

ORDER CONFIRMATION: When you place an order you will be sent an Order Confirmation Number and once order is ready to be despatched you will receive a tracking number via Australia Post or Sendle Couriers.

The Leather Crew Team will do its utmost to meet the indicated delivery times but will not be held responsible for delays caused by the postal service or customs clearance once it has left our HQ.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

Returns

If you’re not 100% satisfied with the items you purchased, we offer a store credit or exchange. Please contact us via the contact page for a returns form.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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