General FAQs

1.     When and how can I order?

You can order via this website at any time. E-mail messages are often checked outside business hours and responded to regularly. Feel free to contact us with any questions.

2.     What payments do you accept?

All our online payments are processed securely through Stripe or PayPal. Through this we accept credit cards (Visa, MasterCard, Debit Cards) or a PayPal account.  Please note that you do NOT have to have a PayPal account to pay using a credit or debit card. We also accept direct bank transfers – when you select this option our bank details will be emailed to you with your order confirmation.

Additionally, we offer Afterpay, so you can have it now and pay for it later.

3.     How soon will my order be processed?

Orders will be despatched in 2-3 business days.

4.     How long will my parcel take to arrive?

All parcels are sent via our courier network or Australia Post – Express Post. We will email you tracking information once your order has been shipped.

5.     Do you have an actual store that we can come to?

No, we are an online store only.

6.     What are your shipping rates and returns policies?

Check out our shipping and  returns page for all info regarding this.

 7.     Do you ship internationally?

No, due to the high costs associated with shipping items overseas we no longer offer this option.

8.     Can I change my order?

Yes you can, provided it has not already been packed and shipped. We are pretty speedy at turning around orders though as we like to get your goodies to you asap. So shoot us an email as soon as you can after placing your order and we will do our best to sort it out for you.

 9.     Do you wholesale your products?

No, we do not offer wholesale or bulk rates on any of our products.

Gift Card FAQs

1.     How do you send the gift card?

We’ll send the eGift card by email to you or your recipient.

2.     Are gift cards transferrable?

Yes, gift cards can be transferred to another person. There is no restriction to who redeems the voucher so, it is important to keep it in a safe place. Gift vouchers must be redeemed within 12 months of the issue date.

3.     What can I spend my gift card on?

Spend the gift card on any merchandise within The Leather Crew online store. Gift cards cannot be redeemed for cash.

4.     Does the gift card expire?

Yes. Gift cards must be redeemed within 12 months of the issue date.

5.     Can I get a refund?

We don’t issue refunds so, treat the gift card like cash. If you think you’ve made a mistake in your order, contact us as soon as possible.

6.     Can I pay with credit card?

Yes. Pay by credit card selecting the PayPal or Stripe option at the cart checkout.

7.     Do I need a PayPal account?

No. You don’t need to have a PayPal account to pay with your credit card.

8.     What if the gift card has expired?

Your recipient must redeem the gift card by the expiry date. If they attempt to redeem it after the expiry date the full value of the gift card will be forfeited.

9.     Can I spend more than the value listed on the gift voucher?

Yes. When you enter your gift card code and click APPLY COUPON, the value of the gift card will be deducted off the cart total. Any remaining balance may be used on a separate occasion provided it is before the expiry date.